virtual GPU ( vGPU ) profile is configured correctly, the user can run accelerated applications, and the video stream encoding is offloaded to the GPU If you have configured the remoting protocol correctly and the network allows it, the user receives remoted display information on the horizon client.Once Horizon establishes the connection, the user is presented with a desktop.In case the session is tunneled through the UAG, the UAG tries to establish the session instead.The client will attempt to connect to the desktop:.The horizon client will receive a message to establish a connection to the assigned desktop.If no assignment exists, the server will create a new assignment.The Connection Server will verify if a desktop is already assigned to the user:.The user should then open up a desktop in the pool.Horizon will verify the entitlements for the user and present the entitlements to the client.The user then authenticates through on the connection server and is potentially tunneled through the Unified Access Gateway (UAG) if he or she authenticates externally.Prompt the end user to open up the Horizon client or HTML5 client.Initiate a VMware Horizon View troubleshoot sessionĪdhere to the following troubleshooting guide to establish a connection to a desktop on VMware Horizon: Start by understanding the essential points of this VMware Horizon View troubleshooting guide, including how to initiate a troubleshooting session and the common issues to look for. As an IT admin, you should attempt to master the potentially tedious task of troubleshooting VMware Horizon desktops and all the steps involved in this process.
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